PRIVACY POLICY

Explora Books respects your privacy and values the relationship we have with you. This Privacy Policy describes the types of information we may collect from you, how we use that information, with whom we share it, and the choices available to you regarding our use of the information. We also describe the measures we take to protect the security of your information and how users of this website and our customers can contact us about our privacy practices.

By using this website, you accept the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of the website following the posting of changes to these terms will mean you accept those changes.

We may obtain personal information about you from various sources. We may collect this information when you provide it over the phone, on our website, or at one of our events. When you visit this website, we may also collect certain information about your device or usage through automated means or by using technologies such as cookies, web server logs, and web beacons.

Information You Provide: You may choose to provide personal information to us in several ways, such as when you create an account on this site, purchase our services over the phone or online, or participate in an offer, promotion, or survey. The types of personal information you may provide to us include:

• Contact information (such as name, postal address, email address, and phone number)
• Payment information (such as your credit card number, expiration date, delivery address, billing address, banking account, and tax-related information)
• Information provided when you enter a contest or promotion sponsored by us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Any other personal information that you voluntarily provide, including information when you create an account, purchase our services, or contact us.
• Information provided to us by social networks when you log in to this website using your social network credentials.

Personal information excludes any information you may choose to submit publicly, such as reviews, comments, critiques, editorials, testimonials, or forum discussions.

Information We Collect Through Automatic Means: When you visit this website or interact with our emails or online advertisements, we collect certain information about your usage or device through automated means or by using technologies such as cookies, web server logs, and web beacons.

The technologies we may use for this automatic data collection may include:

• Cookies: A cookie is a small text file placed on the hard drive of your computer or other Internet-connected device that uniquely identifies your browser and stores information or settings in your browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to use all the features of this website.
   
• Web Server Logs: Our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs may also record the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
   
• Web Beacons: Pages of the website and our emails to you may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages or opened an email, and for other related website statistics.
   

We use the information you provide to us and that we collect through automated means to:

• Respond to your inquiries.
• Call you about our publishing and related services.
• Send you emails containing promotional materials or other communications, including information about our services.
• Provide our publishing and related services to you.
• Process your payment transactions.
• Make royalty payments to you, if applicable.
• Create and manage your account.
• Administer your participation in special events, contests, sweepstakes, surveys, and other promotions.
• Operate, optimize, and improve our products, services, and operations (including developing new services, managing our communications, performing data analytics, and conducting accounting, auditing, and other internal functions)
• Comply with applicable legal requirements, relevant industry standards, and our policies.
• Detect, investigate, and prevent activities that may violate our policies or be illegal.

We may also use the information in other ways we describe when you provide the information or for any other purpose with your consent. SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.

We do not rent lists, sell, or otherwise disclose personal information we collect about you, except as described below. We may share your personal information with:

• Our publishing imprints within Explora Books Press and affiliates.
• Our contractors, service providers, and other third parties we use to support our business and fulfill services requested by you, including credit card processing companies, marketing services providers, consultants, public relations firms, and printers.
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, where personal information held by Explora Books about this website’s users is among the assets transferred. We will, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. However, we cannot ensure that an acquiring company or a merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Additionally, we may disclose your personal information:

• To comply with any court order, law, or legal process.
• To respond to law enforcement authorities or other government officials.
• To enforce our agreements with you, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Google Analytics Display Advertising: We utilize Google Analytics Display Advertising to remarket to you by displaying our ads on third-party websites. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by clicking Ads Settings.
• Reviewing, Updating, and Modifying Personal Information: Subject to applicable law, you may have the right to request access to and receive details about you and update and correct inaccuracies in your personal information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
• Do Not Call: If you do not want to receive sales calls from us, you may request to have your name placed on our Do Not Call List. We will process your request and remove your name from our active list within 48 hours. You can make this request by email at info@explorabooks.com or via mail addressed to Explora Books, Attn: Do Not Call List, 700 – 838 West Hastings St., Vancouver, BC V6C 0A6. When submitting a request, please include all relevant information, such as full name, address, and telephone number(s). Subsequent sign-ups or inquiries may result in new record creations, which may inadvertently lead to contact. If this occurs, please contact us again to reiterate your Do Not Call requests. If your information changes, please notify us of your new name, address, and telephone number(s) to remain on the Do Not Call List.

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 on this website.

We take reasonable steps to help protect and secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please remember that no data storage or transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, we cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge, and agree that you transmit your personal information to this website at your own risk.

The safety and security of your information also depend on you. You should never submit payment or tax information via email. Where we have given you (or where you have chosen) a password for access to certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Messaging Frequency: How often messages will be sent to recipients.

You agree to receive text messages from Explora Books. You may reply stop to opt-out at any time. Reply help for assistance. Messages and data rates may apply. Message frequency will vary.

• Potential Fees: Any applicable message or data rates that recipients may incur. 
• Opt-in and Opt-out Methods: Clear instructions on how users can opt-in to receive SMS messages and how they can opt-out. 
• Link to Privacy Policy: A link to your online Privacy Policy, detailing how customer data will be handled. 

Providing this information now will help avoid delays in the SMS approval process and ensure compliance with mobile carrier regulations.

Subscriber Opt In and OUT key  

• START: Need assistance? reply HELP. Message and data rates may apply. Messaging frequency may vary.
• STOP: You will receive no further SMS communication.
• HELP: For immediate assistance please contact us at (604) 330 6795 or visit explorabooks.com 

While you visit our site, we’ll track:

• Services you’ve viewed: We’ll use this to show you products you’ve recently viewed.
• Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping.
• Shipping address: We’ll ask you of your shipping address to send you the order.
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:

• Sending you information about your account and order.
• Responding to your requests, including refunds and complaints.
• Processing payments and preventing fraud.
• Setting up your account for our store.
• Complying with any legal obligations we have, such as calculating taxes.
• Improving our store offerings.
• Sending you marketing messages, if you choose to receive them.

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes, including your name, email address, and billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

Members of our team have access to the information you provide us. For example, the Administrators can access:

• Order information like what was purchased, when it was purchased, and where it should be sent.
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

We share information with third parties who help us provide our orders and store services to you. For example:

• Payments: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

This website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for those websites’ content, any use of the websites, or the privacy practices of the websites.

If you are located outside the US/Canada, you should be aware that your personally identifiable information will be transferred to Canada, whose laws may be deemed by your country to have inadequate data protection. If you are located in a country outside Canada and voluntarily submit personally identifiable information to us on this website, you consent to the general use of such information as provided in this Privacy Policy and to the transfer and/or storage of that information in Canada.

We may add new services and features to this website. If these additions affect our Privacy Policy, or if changes in our privacy practices or applicable laws necessitate changes to the Privacy Policy, this document will be updated accordingly. If we make a material change in the way we use your personal information, we will provide prominent notice of the change on this website.

         For any questions or comments about this Privacy Policy and our privacy practices, contact us at:
                 Phone number: (604) 330 6795
                 Email: info@explorabooks.com
                 Address: Explora Books | Jameson Tower, 700 – 838 West Hastings St., Vancouver, BC V6C 0A6